Privacy Policy

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1. Introduction

This Privacy Policy describes how personal data provided by users of the website www.sofiamilan-trad.com (hereinafter referred to as the "Site") is collected, used, and protected.

2. Data controller

The data controller is Sofia Milan, with a registered office at Via Borsellino 31, 10073, Ciriè (TO), Italy. For any questions or requests regarding this Privacy Policy, you can contact the Site owner at the e-mail address: sofia@sofiamilan-trad.com

3. Personal data collected

When visiting the Site, interacting with its content, or using its services, various types of personal data nay be collected:

  • Data provided voluntarly by the user: Completing the contact form, requesting services, commenting on blog posts, and subscribing to the newsletter may involve collecting data such as name, e-mail address, phone number, and any other information voluntarly provided.
  • Data collected automatically: During browsing, data is collected through cookies and other tracking technologies, such as IP address, browser type, visit duration, pages visited, and other technical information (see Cookie Policy).

4. Purpose of Data Processing

The personal data collected is processed for the following purposes:

  • To provide the requested services (translation, proofreading, MTPE, transcreation, SEO Localization, AI-Content Post-editing, and all services described or agreed upon with the Site owner).
  • To manage and respond to requests sent through the contact form.
  • To improve the browsing experience on the Site and provide personalized content.
  • To fulfill legal or regulatory obligations.
  • With explicit consent, to send marketing communications or newsletter.

5. Legal Basis for Processing

Personal data will not be sold or shared with third parties, unless necessary to:

  • Performance of a contract or pre-contractual measures.
  • The legitimate interest of the controller (e.g., improving the Site).
  • The user's explicit consent for specific purposes (e.g., sending newsletter or other promotional communications).

6. Data Sharing

Personal data will not be sold or shared with third parties, unless necessary to:

  • Provide the requested services (e.g., using payment platforms or sending e-mails).
  • Fulfill legal obligations.
  • Protect the rights, property, or safety of the Site or its users.

7. Data Retention

Personal data will only be reatined for as long as necessary for the purposes for which it was collected, unless there are legal obligations to retain it longer.

8. Data Security

Technical and organizational security measures are implemented to protect data from unauthorized access, loss, or disclosure. However, the transmission of information over the Internet is not completely secure, and therefore, absolute data security cannot be guaranteed.

9. User rights

In accordance with the GDPR, user have the right to:

  • Access their personal data.
  • Rectify any inaccuracies in their data.
  • Erase their data, where applicable.
  • Restrict data processing.
  • Object to processing for certain purposes (e.g., direct marketing)
  • Data portability (transfer data to another controller upon request).

To exercise these rights, contact the Site owner at sofia@sofiamilan-trad.com.

10. Cookie Policy

Cookies are used to enhance the user experience and collect statistical information on Site usage. For more details, please consult our Cookie Policy.

11. Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Changes will be published on this page and take effect immediately. Check this page periodically for updates.

12. Contact

For further information regarding this Privacy Policy or to exercise your rights, contact us via email at sofia@sofiamilan-trad.com.